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I'm

Buddharaju Rasagna Varma

Salesforce Product Analyst, Esclation Manager, Incident Manager,Salesforce Commerce Cloud Engineer ,Salesforce Marketing Cloud Engineer

5

Years

of working experience as a Salesforce Engineer & Esclation Manager

Experienced and driven professional with close to 5 years in the software industry, focusing on Salesforce Commerce. Proven ability to apply technical expertise and duty manager experience to elevate operational efficiency and ensure client satisfaction.

Product Analyst

Esclation Management

Account Management

Read More
Docmation tech
Salesforce.com

Experience

Salesforce Engineer at Docmation Technlogies

2

As a Salesforce Engineer, I developed advanced commerce applications while also handling business analysis and administrative tasks. My work integrates technical development with strategic insights to drive business success.

Success Engineer and Duty Manager at salesforce

3.5

I specialize in success engineering at Salesforce, driving product strategies and overseeing escalation resolutions. My role blends technical expertise with leadership to ensure seamless customer success and operational efficiency.

Operations Senior Analyst Critical incidents - Red Accounts at salesforce

1

As a Senior Operations Analyst, I manage critical incidents and oversee hot accounts, ensuring swift resolution and optimized customer investments. My role focuses on enhancing operational efficiency and safeguarding high-value client relationships.

Skills & Experience

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My Skills

Salesforce
95%
Commerce Cloud
85%
Marketing Cloud
50%
Esclation Management
70%
Incident Management
75%
Product Management
50%
Salesforce Engineer

2019 - 2021

Docmation Technlogies
Operations Senior Analyst Critical Incidents (Red Accounts)

2021 - 2024

Salesforce.com
B Tech - Information Technlogy

2015 - 2019

M V G R college of Engineering

My Certifications

Salesforce Platform Developer(PD1)

From Saelsforce.com
Confirms expertise in developing custom solutions using Salesforce’s programming languages, tools, and frameworks.

Salesforce Administration

From Salesforce.com
Demonstrates expertise in configuring and managing Salesforce to meet business needs and improve user productivity.

Salesforce Experience Cloud Consultant

From Salesforce.com
Certifies expertise in designing, implementing, and optimizing Salesforce Experience Cloud solutions to create engaging and effective digital experiences for customers, partners, and employees.

Salesforce App Builder

From Salesforce.com
Certifies proficiency in designing, building, and deploying custom applications on the Salesforce Platform.

Salesforce Associate

From Salesforce.com
Demonstrates foundational knowledge and skills in Salesforce, covering core concepts and functionalities essential for understanding and leveraging the Salesforce platform effectively.

Certified Scrum Product Owner (CSPO)

From Scrum.org
Demonstrates expertise in defining product vision, managing product backlogs, and maximizing value delivery as a Scrum Product Owner.

Certified ScrumMaster (CSM)

From Scrum.org
Validates your ability to facilitate Scrum processes, support Scrum teams, and ensure effective Agile project management as a Scrum Master.

Events

devdays
Developer Days
Hyderabad
United Nations Reeboot the Earth
Hyderabad
salesforce Run
Hyderabad

Feedback

Let's Work Together

My Address:

Miyapur,Hyderabad, India


Call me:

+91 898 568 9997


Mail me:

rasagnavarma@gmail.com


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