Experienced and driven professional with 6 + years in the software industry, focusing on Salesforce Commerce. Proven ability to apply technical expertise and duty manager experience to elevate operational efficiency and ensure client satisfaction.

Product Analyst

Esclation Management

Progrm Management

Project Management

Incident Management

Account Management

Support Management

Experience

As a Salesforce Engineer, I developed advanced commerce applications while also handling business analysis and administrative tasks. My work integrates technical development with strategic insights to drive business success.

I specialize in success engineering at Salesforce, driving product strategies and overseeing escalation resolutions. My role blends technical expertise with leadership to ensure seamless customer success and operational efficiency.

As a Senior Operations Analyst, I manage critical incidents and oversee hot accounts, ensuring swift resolution and optimized customer investments. My role focuses on enhancing operational efficiency and safeguarding high-value client relationships.