Results-oriented Salesforce professional with 7+ years of experience, including 3 years leading teams of up to 16, and currently leading a team of 40 within Employee Impact India. Expertise in managing strategic initiatives, facilitating cross-functional collaboration, and driving customer satisfaction across the APAC region.
People Management & strategic Planning
Operations & Escalation Management
Leadership & Team Management
Incident Management & Critical Issues
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Lead proactive monitoring, observability, incident prevention, and cross-functional reliability initiatives for Slack. Responsible for monitoring frameworks, alerting strategy, runbooks, and improving on-call readiness and escalation playbooks.
Lead Employee Impact initiatives across India; manage hub leads and programs, plan and execute volunteer and culture-building events, and deliver impact reporting to executive leadership.
Led executive escalations and red account management for the APAC region; owned critical incident coordination, post-incident reviews, and process improvements for escalations.
Managed Commerce Cloud critical cases and led a team handling high-severity incidents, focusing on uptime, customer satisfaction, and rapid resolution of platform issues.
Technical engineering role focused on Commerce Cloud implementations, debugging complex integrations, and enabling customers with scalable solutions.
Worked on Salesforce implementation projects for B2B customers, developed commerce applications, and contributed to integrations and admin automation.
Comprehensive skill set combining technical expertise with strong leadership capabilities. Proven track record of managing complex operations, leading high-performing teams, and driving strategic initiatives across global organizations.
2026 - Present
2024 - Present
2024 - 2026
2023 - 2024
2021 - 2023
2019 - 2021
2015 - 2019
Rasagna Varma being amazing at explaining, demonstrated everything in less than 2 minutes. Extraordinary.
Very helpful in managing my escalation
Excellent knowledge in B2B Commerce cloud helped me in going our site live very quick