I'm
Buddharaju Rasagna Varma
People Leader, Operations Senior, Critical Incident Manager, Esclation Manager, Salesforce Engineer, Employee Impact Leader, Public Speaker
Results-oriented Salesforce professional with 7+ years of experience, including 3 years leading teams of up to 16, and currently leading a team of 40 within Employee Impact India. Expertise in managing strategic initiatives, facilitating cross-functional collaboration, and driving customer satisfaction across the APAC region.
People Management & strategic Planning
Operations & Escalation Management
Leadership & Team Management
Incident Management & Critical Issues
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Worked on Salesforce implementation projects for B2B customers, developed advanced commerce applications, and handled business analysis and administrative tasks. Built technical expertise and gained foundational experience in Salesforce ecosystem.
Built credibility as a mentor and escalation point within the support group. Developed creative solutions for complex problems, raised product bugs, and published knowledge articles. Led SFDX CI/CD implementation initiatives helping customers optimize their development lifecycle.
Managed critical cases and escalations during rotation shifts. Led team of 16 technical support professionals, driving high customer satisfaction and achieving 60% CSAT increase. Successfully maintained 99% uptime for Commerce Cloud platform while managing 5+ critical cases per shift.
Lead national Employee Impact initiatives across multiple Salesforce offices in India. Manage and oversee planning and execution of organization-wide events. Coordinate with executive leadership, manage scheduling and logistics, and deliver impact reports to leadership on program effectiveness.
Lead executive escalations and manage red account escalations for APAC region. Oversee SCI investment requests, drive Basecamp and red account management process improvements. Mentor APAC peers on investment requests and executive communications, developing comprehensive enablement resources.
Lead multiple high-impact initiatives including Salesforce collaboration with UN, Adventure Club, VTO programs, and Women in Tech initiatives. Manage team of 40 Employee Impact Hub Leads and members across India. Champion employee-centric initiatives and build culture of inclusion while delivering regular impact reports to executive leadership.
Comprehensive skill set combining technical expertise with strong leadership capabilities. Proven track record of managing complex operations, leading high-performing teams, and driving strategic initiatives across global organizations.
2019 - 2021 (2 Years)
2021 - 2023 (2 Years)
2023 - 2024 (1.5 Years)
2023 - 2024 (1 Years)
2024 - Present (1 Year)
2024 - Present (1.5 Years)
2015 - 2019
Rasagna Varma being amazing at explaining, demonstrated everything in less than 2 minutes. Extraordinary.
Very Helpfull in Managing my Esclation
Excellent knowledge in B2B Commerce cloud helped me in going our site live very quick